Making a decision about ERP (enterprise resource planning) software requires thoughtful consideration because of the potential impact if you choose the wrong solution. Fortunately, there’s a way to ensure the product selected accommodates the needs of your organization. It simply requires you to leverage the knowledge of a good Oracle consultant. Doing so isn’t necessarily intuitive and the five tips below will help you choose the right company.
1. Understand the Purpose of an Oracle Consultant
The benefits of ERP are clear and so are the benefits of a good consultant. For instance, CSS Oracle consultants provide technical and business expertise to ensure your requirements are met. Choosing the wrong consultant could delay implementation or cause you to exceed allocated financial resources. Quite frankly, the consultant that you choose can cause serious issues within your business, which is why choosing the right company should be your top priority.
2. Choose a Consultant with Proven Success
Since the purpose of an Oracle consultant is to provide expert guidance, you’ll want to choose someone with a proven record of success. While everyone has to start somewhere, you don’t want a consultant that’s learning on your dime or your time. You want a savvy consultant that can accurately assess what’s required and anticipate your needs, which usually happens when they are experienced.
3. Ensure a Clear Strategy is Provided
The best way to achieve any goal is to have a clear strategy and roadmap. This principle applies to the implementation of ERP software. Even if nobody on your team has deep knowledge of Oracle, the implementation plan should be crystal clear. In fact, there shouldn’t be any issues using or maintaining the solution implemented. If it’s too complex, then it probably isn’t the right solution. Quite frankly, a true expert in any field should be able to explain even the most complex principles to anyone. This must be done in a way that ensures clarity and should include the schedule, process and all costs involved.
4. Confirm Service Level Commitments
Many people have had a problem with technology and felt frustrated because it was difficult to reach technical support. Sometimes you reach a technician, but getting your system, computer or device back online seems unnecessarily complicated. You’ll want to make sure your Oracle consultant offers around the clock support and explains exactly who to call when there’s an issue that needs to be resolved quickly. Long before a contract is signed, you should assess the service provided initially and continue to gauge their responsiveness throughout the process.
5. Ensure Services Align with Your Needs
There are Oracle consultants with different levels of experience and some offer support for the full stack of services. You will likely need to choose a consultant that provides guidance in the areas of implementation, testing, deployment, process analysis, employee training, security, monitoring and upgrades, among other functions. While the needs of every business will vary depending on industry, size and infrastructure, keep these functions in mind.
When looking for an Oracle consultant, you can use these tips to make sure you ask the right questions. While there isn’t any person or business that’s perfect, you can at least ensure the company has references of satisfied customers. Just like anything else in life that’s important, you’ll want to ensure due diligence when assessing the qualifications of an Oracle consultant for all of the reasons mentioned. The right company will have the necessary certifications, view the implementation as a partnership and deliver world-class service.